How can regulation earn public trust?
2017–2022
“The question ‘How can we restore trust?’…is on everyone’s lips. The answer is pretty obvious. First be trustworthy. Second provide other’s with good evidence of your trustworthiness”. Baroness Onora O’Neil.
Benefits, risks and public trust in technology innovations are usually the focus of political and societal attention. Almost entirely overlooked is the need for the governance of these technologies, in its own right, to be trustworthy and to earn public trust.
The importance of this became clear during Covid, when trust in the approvals process of the vaccine was as important to public confidence as trust in the vaccines themselves.
Our research and consultation sought to understand the drivers of trust and sources of distrust and use that knowledge to consider how tech governance may differ, and in what ways, if trustworthiness and the earning of trust were considered and systematically incorporated into governance institutions and governance design.
This work was well received with invitations to present to World Economic Forum at Davos and Global Futures Council meetings, at the UN, the OECD, the UK government, and many more government, academic, business and civil society groups.
We also adapted it for other policy and commercials contexts, including a significant project on trust and healthcare for the Irish national health service the HSE to put earning public trust at the heart of their strategy.
Supported by
Trust in Tech Governance - the report
The Final Report of the Trust in Tech Governance project
Involving citizens
Inclusion is one of the 7 drivers of trust. Here is a primer on the involvement of citizens in governance design.
Building Trusted Environments for Collaboration
A primer on the importance of building trusted environments for legitimacy of process and outcome.
6 ways of demonstrating trustworthiness
If you want to earn trust - providing evidence of your trustworthiness as the essential approach to communications.
Free Trust Training Course & Toolkit!
How to earn trust and avoid distrust - Free Trust Training Course & Toolkit!
New! TrustBites - super-short vids on useful things to know about trust!
New! TrustBites - 90 second vids on useful things to know about trust!
Article in Klaus Schwab WEF book - How do we build an ethical framework for the 4th IR?
Article in Klaus Schwab WEF book - How do we build an ethical framework for the 4th IR?
If ‘trust is a must’ what do AI regulators have to do?
If ‘trust is a must’ here’s what AI regulators have to do
People are not the problem & deterrence is not the key …
People are not the problem & deterrence is not the key …
Article on Apolitical platform - Earning trust and avoiding distrust in the public service
Article on Apolitical platform - Earning trust and avoiding distrust in the public service
Why the TIGTech thinking helps beyond Tech Governance
Earning public trust in Contact-Tracing Apps
Trust, ethics, values & governance of tech - with AI Asia Pacific Institute
Trust, ethics, values & governance of tech - with AI Asia Pacific Institute
How to earn trust and avoid distrust in the public service
How to earn trust and avoid distrust in the public service
Great Graphic! Talk to Committee for Economic Development, Australia
Great Graphic! Talk to Committee for Economic Development, Australia
Geneva Macro Labs with Paul Wang on AI and governance
Geneva Macro Labs with Paul Wang on AI and governance